Senior Service Desk Technician

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

As a Senior Service Desk Technician, you will be providing technical escalation and project implementation for all managed services customers, as well as providing IT support to all customers in a full and professional manner and assisting with documentation creation and hardware/software management.

• Design, build and install systems for clients
• Maintain client systems, updating, adding to, and improving.
• Resolution of IT issues to service targets (remotely and on-site)
• Build positive relationships with customers and working collaboratively within a team environment
• Installation and configuration of client, server, and mobile software/apps at client location
• Build, and configure new PCs, servers, and network devices to required specifications
• Provide support for IT infrastructure components, including desktops, laptops, applications, and Saas/IaaS
• Server support and maintenance task management
• Constantly improving IT support skills and taking the latest certifications in Microsoft, Cisco, VMWare etc.

The skills you’ll need

Someone who is confident in communication, professional and has a real enthusiasm for working with a wide variety of people and the ability to be calm and patient under pressure. If you have previous IT Service Desk Experience working in an IT reseller organisation this would be a bonus.

• Microsoft 365 support experience
• Project management experience required
• Experience in SharePoint online, Exchange online, Endpoint Manager
• An understanding of remote desktop services and/or Azure virtual desktop
• Windows 10 & 11 PC operating systems
• An understanding of networking and different network technologies
• Good working knowledge of Cloud and Hybrid Cloud systems
• Proven analytical and logical troubleshooting approach
• Excellent presentation and client interaction skills, good written and verbal communication, and strong organisational and problem-solving skills
• Strong drive for excellent in customer service
• Industry certifications are also desirable

What we offer

• Competitive Salary dependant on experience working Monday – Friday 8:30am – 5:30pm
• 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
• Employee Wellness programmes
• Enhanced Workplace Pension
• Day off each year to work with a charity of your choice
• Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day

Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.