About Storm

Founded in June 2000, Storm has established itself as a leading IT value-added reseller. We pride ourselves on delivering exceptional service to corporate and public sector organisations.

As a comprehensive IT solutions provider, Storm offers best-in-class solutions across hardware, software, networking, cloud, and support services. Our commitment to excellence is backed by strong vendor partnerships, industry recognition, and a growing team of skilled professionals in account management, pre-sales, solutions, and technical expertise.

We work tirelessly to maintain and grow our diverse portfolio of private and public sector clients, building lasting relationships based on trust and performance.

Role Overview: Solutions & Services Support

The Solutions & Services Support role is a key position within our fast-paced business unit. You will assist with daily solution requests, ensuring that customer needs are met efficiently and effectively. This is a fantastic opportunity to join a dynamic team where you’ll receive training and support to help you achieve your full potential.

Key Responsibilities

Your responsibilities may include:

• Managing and administering quotes for a portfolio of vendors.
• Collaborating with the Solutions & Sales team to ensure quotes are accurate and orders are processed seamlessly.
• Liaising with manufacturers to secure and negotiate special pricing discounts for the team and our customers.
• Resolving queries related to the fulfilment of customer orders.
• Ensuring adherence to pre-defined customer service level agreements (SLAs).
• Owning the quote process, providing regular updates to account managers at key stages.
• Managing tasks such as qualifying opportunities, handling renewals, creating sales orders, invoicing, and delivering excellent customer service.
• Building and maintaining strong relationships with internal sales teams, supply chain contacts, and external customers.

Key Skills and Attributes

The ideal candidate will possess:

• A professional and confident demeanour.
• Excellent communication skills.
• A proven ability to thrive in a fast-paced sales or pre-sales environment.
• Dedication to meeting the needs of both internal and external customers.
• The ability to gather customer insights and use them to improve products and services.
• Strong relationship-building skills, earning trust and respect from colleagues, partners, and customers alike.
• The ability to effectively share information to enable informed decision-making across teams.

This role is ideal for someone passionate about IT solutions, customer satisfaction, and contributing to a collaborative team environment. If you're ready to take on a new challenge, we’d love to hear from you!