Sales Administrator

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

The Sales Administrator plays a critical role in the sales ecosystem of any organization. The primary responsibilities of this role revolve around supporting the sales team, managing administrative tasks, and ensuring exceptional customer service. Here is an in-depth look at the roles and responsibilities of a Sales Administrator.

Administrative Assistance

• Offering administrative support to the sales team, including scheduling meetings, preparing presentations, and managing correspondence.
• Documentation: Preparing and maintaining sales-related documentation such as contracts, quotes, and invoices.
• Inventory Management: Assisting in the management of inventory, ensuring that product stock levels are maintained to meet customer demands.
• Reporting: Generating sales reports, analysing data, and presenting findings to the sales team and management for informed decision-making.
• Invoicing and Billing: Managing the invoicing process, ensuring accurate and timely billing of clients.
• Client Communication: Acting as a point of contact between the company and its clients, promptly addressing inquiries and resolving any issues that arise.
• Order Fulfilment: Ensuring that customer orders are processed and fulfilled efficiently, maintaining high levels of customer satisfaction.
• Follow-Up: Conducting follow-up communications with clients to ensure their needs are met and to foster long-term relationships.

Customer Service

The skills you’ll need

• The Sales Administrator must possess strong organizational skills to manage multiple tasks and ensure that nothing falls through the cracks. This includes maintaining accurate records, scheduling, and prioritizing tasks effectively.
• Excellent verbal and written communication skills are essential for interacting with clients, colleagues, and stakeholders. A Sales Administrator must be able to convey information clearly and professionally.
• Attention to detail is crucial in this role, as mistakes in order processing, documentation, or financial reporting can lead to significant issues. A keen eye for detail ensures accuracy in all administrative tasks.
• The Sales Administrator must be adept at identifying and resolving issues that arise, whether they are related to customer inquiries, order discrepancies, or internal coordination challenges.
• Proficiency with office software (e.g., Microsoft Office Suite), CRM systems, and other relevant tools is necessary. Familiarity with sales and inventory management software can also be beneficial.
• Effective time management skills enable a Sales Administrator to handle multiple responsibilities efficiently, meeting deadlines and maintaining productivity.
• A customer-focused attitude is essential for ensuring high levels of client satisfaction. This involves being responsive, empathetic, and proactive in addressing customer needs.

Professional Experience

Prior experience in sales support, customer service, or administrative roles is highly beneficial. Familiarity with the industry in which the organisation operates can also provide valuable insights.

Continued Professional Development

Ongoing professional development is important for staying current with industry trends, software advancements, and best practices. This can involve attending workshops, earning certifications, and participating in relevant training programs.

What we offer

• A competitive basic salary, working Monday – Friday 9am – 5:30pm
• 20 days annual leave, increasing by 1 day per year of loyal service (up to 25 days) plus 10 personal days and an extra half day off on your birthday.
• Employee Wellness programmes
• Enhanced Workplace Pension
• Day off each year to work with a charity of your choice
• Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day

Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.